Page 5 - Mar/April 2016 Vol.33No.7
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TCAPWA Executive By Calvin Clifton
Committee
The Importance of
tennessee.apwa.net Effective Communications

PRESIDENT: Rodney Keeton Many years ago when I began my career in public sector management,
Operations Manager, Stringfellow Chattanooga a seasoned HR manager shared with me the importance of being able to
rodney@stringfellow.bz communicate effectively with people at all levels and in all situations. That
(423) 544-3408 guidance has remained with me throughout my career and is often the first
thing that I mention when I talk with and work with young professionals. 
PRESIDENT ELECT: Manny Belen
Deputy Director, Engineering, Memphis In one’s career, especially in public works management or public works
manny.belen@memphistn.gov consulting, interacting with people in diverse roles and with diverse
(901) 576-6933 backgrounds is the norm. I often tell young professionals and managers that
they will likely encounter: mayors, city managers, consultants, irate citizens,
VICE-PRESIDENT: Ryan McReynolds dissatisfied customers, unhappy employees, land developers, salesmen/
Assistant City Manager, Kingsport vendors, and contractors (just to name a few) – all often before 9 a.m.
mcreynolds@kingsporttn.gov
(423) 229-9470 I can think of no other career that requires such diverse interaction with
so many different people and personalities. Being able to communicate with
SECRETARY: Sharon Rollins these folks effectively is the key.
Consulting Program Manager, MTAS
sharon.rollins@tennessee.edu There is certainly no secret to successful communication, but there are
(865) 974-0411 things that I would suggest that have worked for me – especially during
difficult situations.
TREASURER: Kenny Wiggins • Everyone, regardless of their position or status, deserves respect.
Director, Public Works & Engineering, Alcoa • Remember – we’re all human and equal in God’s eyes.
kwiggins@cityofalcoa-tn.gov • Follow the Golden Rule. Talk to everyone in the same manner as you would
(865) 380-4800
expect them to talk to you.
WEST DIR: John Fox • Take a deep breath.
Operations Assistant, Collierville • If there is a problem or a specific issue – remember – this too shall pass. Or
jfox@ci.collierville.tn.us
(901) 457-2800 my personal favorite: Ask yourself if this will really matter six months from
now?
MIDDLE DIR: Phillip Jones • Take a step back and look at the organization’s priorities and determine
Operations Manager, Metro Nashville exactly what you’re trying to accomplish.
phillip.jones@nashville.gov • Focus → Communicate → Refocus
(615) 533-2377 From a casual conversation with a coworker at the coffee pot to
important meetings with elected officials and/or the business community,
UPPER CUMBERLAND DIR: Tracy Meggs communicating effectively is paramount to the success of your objectives and
Civil Engineer, Cookeville your personal success.
tmeggs@cookeville-tn.org
(931) 520-5282 TSHAVEE 2016 TCAPWA/SWANA
DATE Annual Conference
UPPER EAST DIR: Nicholas Bradshaw
Planning & Safety Coordinator, Knoxville November 8-10
nbradshaw@knoxvilletn.gov Memphis, TN
(865) 215-6022
Sheraton Memphis
LOWER EAST DIR: Justin Holland Downtown Hotel &
Deputy Administrator of PW, Chattanooga Cook Convention Center
holland_j@chattanooga.gov
(423) 643-6010; (423) 802-8422 cell 5

COUNCIL OF CHAPTERS DELEGATE: Calvin Clifton
Mattern and Craig, Inc.
cdclifton@matternandcraig.com
(423) 245-4970

COUNCIL OF CHAPTERS ALT.: Ronnie Hammonds
Streets & Sanitation Manager, Kingsport
ronniehammonds@kingsporttn.gov
(423) 229-9397

PAST PRESIDENT: Ken Donaldson
Director of Public Works, Columbia
kdonaldson@columbiatn.com
(931) 388-8650

CHAPTER ADMINISTRATOR: Mark Miller
Public Works Director, Pigeon Forge
mmiller@cityofpigeonforge.com
(865) 429-7312

TPW PUBLISHER: Klair Kimmey
P.O. Box 52503, Knoxville, TN 37950
klair@tnpublicworks.com
(865) 288-0815

View online at tnpublicworks.com
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