Page 24 - TNPW Jan-Feb2018 Vol35 No6

GERMANTOWN By Stacey Ewell
Germantown Earns TNCPE
2017 Excellence Award

The Tennessee Center for Performance it directly benefits its citizens.” practices to achieve ambitious goals.”
Excellence announced that The City of Tennessee Center for Performance The City embraced the Baldrige
Germantown, has won the prestigious
Tennessee Center for Performance Excellence also recognizes organizations Criteria for Performance Excellence
Excellence 2017 Excellence Award. Since on the path to excellence with Interest about seven years ago. “Following the
the Tennessee Center for Performance Recognition (Level 1), the Commitment Great Recession and after some success
Excellence program was founded in Award (Level 2) and the Achievement with a managed competition approach,
1993, only 24 organizations have attained Award (Level 3), each responding to our leaders saw a need to really focus
the excellence designation. To do so, a deeper level of assessment on the on ensuring the sustainability of our
applicants must participate in a multi- continuum toward an Excellence Award. City,” Palazzolo said. “As we continued
step assessment, and exhibit outstanding to transition away from a traditional
results and processes that serve as role “This award is a result of the government approach to doing business,
models for others. extraordinary commitment of our City City Administrator Patrick Lawton began
leadership team and all employees to to look to the private sector for even more
“The City of Germantown established improving the processes that deliver effective management and operational
a defining goal: excellence, every day,” high-quality public services,” City of practices. He and his team saw the
Governor Bill Haslam said. “This Germantown Mayor Mike Palazzolo potential of the Baldrige criteria to guide
philosophy is applied in every department said. “Since 2011, there has been an us toward the triple bottom line — fiscal,
and it shows in the city’s low crime rates, intense, ongoing effort to improve the environmental and social sustainability.”
high bond ratings, short emergency efficiency and effectiveness of our City
response times and focus on education. government,” he continued. “It centers The Tennessee Center for Performance
It’s exciting to see a city government put on examining all aspects of every Excellence 2017 Excellence Award
world-class strategies into action and how procedure, identifying valid performance announcement comes at the conclusion
measurements then implementing best of a very successful year for the City.

222 Second Avenue South • Suite 1400 • Nashville, TN 37201 • 615-770-8100
1661 International Drive • Suite 400 • Memphis, TN 38120 • 901-753-5590
2095 Lakeside Centre Way • Suite 120 • Knoxville, TN 37922 • 865-521-6777

www.gspnet.com

24 TPW January/February 2018